Wolfer’s Heating and Air Conditioning is dedicated to upholding the highest level of service and installation in the heating and air conditioning industry. Our Peace-of-Mind Guarantees are extended to you as a demonstration of our commitment to 100% customer satisfaction.
- Lifetime Leak Guarantee
Wolfer’s heating & Air Conditioning will honor a lifetime guarantee for any leaks that may occur in your duct system that we have installed. We are so confident in making this guarantee to you because of the quality of not only the products, but also the quality of the installation professionals that we employ. (This Guarantee applies to complete “accessible” Duct System our company has installed in your home with the same completion date. This does not cover damage by rodents or carelessness of others… i.e.: cable guys, pest control guys, sound guys etc…)
- Exclusive “No Lemon” Guarantee
We recognize that not every manufactured piece of heating and cooling equipment is 100% perfect 100% of the time. Since our customers should expect to receive 100% of the heating and cooling value they’ve invested in, we offer a “No Lemon” guarantee on our Gold and Platinum Systems. Simply stated, as long as you invest in, and keep your Value Plan Service Agreement continuous, if the compressor in your air conditioner fails twice in the first five years, we will install a complete and new outside unit. If the heat exchanger in your furnace fails in the first ten years, we will install a new furnace. If you have ever bought a “lemon” before, you’ll truly appreciate our commitment to your long-term satisfaction.
- 110% Money Back Guarantee
We agree to accept both personal and company responsibility for your 100% complete satisfaction with the operation of the equipment provided by us and paid for by you. During the first year, if you are dissatisfied with the operation of the equipment we have installed, we will promptly correct the problem. After we have corrected the problem, if the equipment is still not operating properly according to the manufacturers standards, and the manufacturer’s representative has verified its failure and no other alternative is available, upon your written request we will remove the system and refund 110% of the money paid for the system. The guarantee only applies to complete systems (such as a furnace, evaporator coil, and condenser) installed on the same date, along with any recommended duct system upgrades, and does not apply to any partial system installation.
- Better Than We Found It Guarantee
One of homeowner’s greatest fears is that a contractor who works in their home will make a mess or destroy it. We, at Wolfer’s, want to ease your fears by providing the highest quality in service and installation. We guarantee that we will leave your home BETTER than we found it or we will pay a maid service to come to your home and clean it in its entirety. We are that confident. (All we ask is that you notify our office of your dissatisfaction the same day that the installation was completed in your home).
- Installation Workmanship Guarantee
Our installation technicians are the best in skill, attitude, and workmanship, have undergone extensive pre-employment criminal background checks and participate in random drug testing. They’ll care for your home and complete the job with speed and precision. They wear booties (floor savers), clean up when they are finished, and take personal responsibility for your complete satisfaction. They will not smoke or swear in your home or anywhere on your property. They are polite and courteous. If when they have finished in your home, they have not performed in accordance with these high standards, we’ll extend your current Value Plan Agreement to include an additional visit at no charge. (All we ask is that you notify our office of your dissatisfaction the same day that the installation was completed.)
- Priority Service Guarantee
We are a service company, not a sales company. We prioritize our service; we provide service to our Value Plan customers first. “Yes!” you heard that correctly. Our Value Plan customers always get “front of the line” privileges. It means that when you need us, you’ve got us. As a Value Plan customer, we feel that you deserve to have us come to your home and make any repairs necessary before we do any other work. You mean that much to us.